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We DO NOT
cancel or Modify orders via EMAIL OR INSTANT
MESSAGING due to potential miscommunication errors.
Return Policy
Unopened products may be
returned
within 15
days of delivery. Returned
items will be subject to a 15% restocking fee.
In addition, you will be responsible for shipping costs
both ways. This applies to the actual shipping costs.
However, merchandise must
still be returned complete with all the original
manufacturer's packaging, manual(s), blank warranty
cards, miscellaneous parts and accessories. Incomplete
returns will be subject to additional charges at our
discretion. Do not use
the item's packaging as the shipping box; any item
returned with damaged packaging or markings on the
item's box will be subject to additional restocking fees
at our discretion.
Opened & Used Products
All open or used products
returned for refunds to GameCycles.com will be subject
to a 20% restocking fee, including faulty products.
Faulty products are eligible for a return or an exchange
within 30 days of the original invoice date.
Return Policy General Guidelines
- No invoice, No
refunds/credits/service.
Opened game discs,
i.e. original factory shrink wrap removed or
tampered, are not eligible for exchanges or returns.
Defective game discs are eligible for an exchange
for the same title only.
30 days return for
all video games and related products .
All returns are
subject to 20% restocking fee within 30 days. No
refunds after 30 days.
All returns must be
freight prepaid. Any refused packages or
non-deliverable packages will be subject to a return
shipping fee by UPS or Fedex. The return shipping
fee will be deducted from the refund amount.
DOA products are
replaced within five to seven business days of
receiving faulty product.
Non-DOA products
are replaced within seven business days of receiving
faulty product.
Product
refunds/credits are completed within five to seven
business days of receiving faulty product.
All returns and
exchanges must be in resalable condition with
original, invoice, packing materials and manuals.
Any discrepancies could result in delays or partial
forfeiture of your credit. There will be a $35.00
re-boxing fee for products returned in a damaged
box.
All return and
exchange shipments must accompany with an RMA
number.
All returned
shipments must be prepaid. DO NOT refuse
delivery. Refused packages will be subject to a
return shipping fee assessed by UPS or FedEx.
All COD packages will be refused.
No refunds on
service charge, labor and shipment.
We reserve the
right to refuse any service to anyone.
Replacement Guidelines
Product replacements will not be issued if one of
the following conditions exist:
- Product is no
longer covered under our warranty period.
Serial label is
tampered with or removed from product.
Return package is
shipped to us via COD.
Faulty product
passes all diagnostic tests.
Product has been
tampered with.
Damaged
Product
If a product is received
damaged, please send us an email at
customerservice@Gamecycles.com with a description of the
damage and a telephone number that we can reach you at
with in 7 business days after delivery.
You will be contacted within 48 hours to assess the
damage so that we can arrange to repair or replace the
product.
Refused Shipments
Any cancellation made after product ships, or refusal of
a product will incur a 25% cancellation & restocking
fee. In addition, you will be responsible for shipping
costs both ways. This applies to the actual shipping
costs. If you refuse a shipment due to damage and
subsequently cancel, you will be charged a cancellation
and restocking fee from 15 to 25% if we are not given the opportunity
to replace the damaged product.
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